Terms and conditions:
- You are permitted to return products purchased from sahyadrinuts.com, subject to valid reasons accepted by the customer service team.
- A refund may be obtained for products purchased, subject to certain conditions.
- You may cancel orders for products purchased by you before the order ships out.
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.
Reasons for returns:
- You receive a damaged, expired, faulty or defective product.
- You receive a product that is different from what you ordered.
Conditions for returning products:
- Our policy lasts 6 days. If 6 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- The products must be returned in the original condition in which they were received, along with the original invoice.
- Products must be in their original form and packaging.
- Brand packaging should be intact.
- Replacement of a product will be subject to availability of the product on the website at that time.
To raise a refund / return claim, please send an email to sahyadrinuts@gmail.com. Your email must contain name of the product, the order ID, images of the product received with Batch ID clearly visible, along with a detailed description of the nature of the claim. This must be done within 3 days of receipt of the product.
Refund:
- Once we receive the product, we will inspect it and notify receipt of the returned item on the email address provided by you while placing the order. After inspection of the product, we will notify you on the status of your refund via phone call / email.
- If you have paid by net banking / credit card / debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account / card account within 14 working days or per the timelines of the Payment Gateway / Bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund officially reflects.
Next contact your bank. There is often some processing time before a refund reflects in your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at sahyadrinuts@gmail.com.
SHIPPING POLICY
Endeavours to deliver products to all regions within the territory of India in a good condition through logistics service providers. The estimated delivery time for local orders is 2-3 working days, 3-7 working days for outstation orders and 5-9 working days for orders delivered to JK, North East India & Kerala. We ship on all days from Monday to Saturday except Sundays and Public Holidays. Tracking – Once Your order has been dispatched, you may receive an email/ message with the details of the tracking number and the courier company that is processing Your order. You can typically track the status of your package 24 hours after Your order is dispatched by the seller/product manufacturer unless the same is not updated on account of issues beyond our reasonable control (for instance, technical issues with logistics company, disruptions due to weather conditions, force majeure events including, strike, lockouts, server disruption, etc.) Shipping charges – Shipping charges would vary from time to time and will be made visible to the customer on the Site and/or Application before an order is placed by the End User. You can reach out to us at sahyadrinuts@gmail.com for any shipping related queries.